Refund Policy
This policy explains how refund and cancellation requests relating to RTechX365 Academy programs and services are reviewed.
1. Review Before Payment
Before making a payment, learners should review the applicable enrolment terms, fee structure, course access conditions, and cancellation rules. Please contact the Academy if any payment or refund condition is unclear.
2. Refund Eligibility
Refund eligibility depends on the written terms applicable to the specific program or service, the timing of the request, and applicable legal requirements. A refund is not automatic solely because a learner changes their mind or decides not to continue.
3. Cancellation Requests
Learners who wish to cancel their enrolment should contact the Academy in writing as soon as possible. Include the registered name, contact details, program name, payment reference, date of payment, and reason for the request. Do not send full card details, passwords, or other sensitive payment credentials.
4. Deductions and Processing
Any permitted deductions, applicable cancellation window, refund amount, and processing timeline will be determined according to the written enrolment terms and applicable law. If a refund is approved, the Academy will communicate the decision and any required next steps.
5. Course Access and Services Already Provided
Access to learning materials, classes, services, or other benefits already provided may be relevant when assessing a refund request, subject to applicable written terms and legal requirements.
6. Pay-After-Placement Arrangements
If your enrolment includes a pay-after-placement arrangement, payment obligations, cancellation conditions, and applicable exceptions are governed by the separate written agreement you accepted. Please refer to that agreement or contact the Academy for clarification.
7. How to Contact Us
For a refund or cancellation enquiry, contact our team using the details below.
8. Policy Updates
This policy may be updated when our services or requirements change. The version published on this page should be read together with the written terms provided for your enrolment.